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Customer Service for the Walden Model Co.

Customer Service

If you have a Customer Service Inquiry:

Please contact us by email with any issues regarding your order or our products in general. We will generally reply to you within the hour during regular business hours, but please allow up to 24 business hours for a reply.

Return Policy:

We provide a full 30 day money-back guarantee if you find your product unsatisfactory. (excluding any shipping charges). No returns are possible 30 days after purchase.

Replacement Media Policy:

In order to obtain replacement media free of charge within 30 days of your purchase, simply send the damaged disks only to:

Walden Model Co.
Attn: Media Replacement
P.O. Box 871
Winchester, MA 01890

Beyond 30 days after your purchase, replacement media can be obtained by sending a check or money order for $5.00 to the above address.